Support Access - Walmart

1. User can access the KNNX Walmart Support Desk by entering the https://knnx.atlassian.net/servicedesk/customer/portals link in the web browser.

KNNX Walmart Support Desk Log in screen

2. Enter email address, click on the Next and then, click on sign up with password.

KNNX Walmart Support Desk Sign up screen

3. A confirmation mail is sent to the entered email address.

Email Acknowledgment for Sign up

4. Click the Sign up in the acknowledgement mail.

Sign up

5. This redirects to the Sign up page. Enter a password in the Choose a password field.

6. Click on the Confirm to proceed to the next step.

Choose a password screen

7. Upon completing the sign up process successfully, you will be redirected to the KNNX Walmart Support Desk page.

8. Select the KNNX Walmart Support to proceed.

KNNX Walmart Support Desk page

Raising a Request

1. To raise a ticket, click the magnifying glass icon at the top right side of screen.

Search icon - to find an appropriate support category

2. The SEND A REQUEST window appears. Enter keywords related to the issues.

3. Click the most suitable option that is related to the encountered issue.

SEND A REQUEST ABOUT – Screen

4. The selected support category window appears. Enter the required details in the given fields.

Selected Support Category window

5. Click on the Send to raise a ticket on the KNNX Walmart Support Desk.

Send

6. The detailed ticket window appears.

Detailed ticket – View

7. Enter the message in Add a comment field, located below in the Activity section of the ticket.

Add a comment to a ticket

8. Click the Save to confirm comment entry. You can add files or images as necessary to augment your response.

Save

9. Select All from the Requests drop-down list on the top right corner of the screen to view all raised tickets, including the closed ones.

All option

10. Select Created by me from the Requests drop-down list to view all support tickets raised by you.

Created by me option