Dispute Management

Raise a dispute

Let's find out how to raise a dispute.

1. Log in to the DL Freight account using valid credentials.
2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
3. Next, select the required business workflow from the Business Workflows page.

Business Workflows Tab

4. Find the required load.
5. Click on the page-like icon present in the Actions column.
6. All the details of the shipment now appear on the screen.

View Details Button

7. Click on the Show Timeline button at the top to check if the selected shipment is in Dispute.

8. If the shipment is not in Dispute, click the Dispute button located at the top of the detailed load list page.

Dispute Button

9. This opens a Raise Dispute sidebar, where dispute details can be added. Finally, select the Dispute code.

Dispute details

10. Currently, there are two Dispute Codes - LH00 and LH01
    Select the LH00 code for Calculated Load Line Haul or LH01 for Spot Load Line Haul.
11. There are different data fields for each dispute code.

Dispute data fields for Calculated & Spot Line Haul

12. Fill in the required data fields.
13. Click on Raise Button to raise a dispute.

Raise Dispute button

Withdraw a dispute

Let's find out how to withdraw a dispute.

1. Log in to the DL Freight account using valid login credentials.
2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
3. Next, select the required business workflow from the Business Workflows page.

Business Workflows Tab

4. Find the required load.
5. Click on the paper-like icon present in the Actions column.
6. All the details of the shipment now appear on the screen.

View Details Button

7. Click on the Show Timeline button at the top to check if the shipment is in Dispute.

Load Details Page

8. The shipment is in Dispute  if the Auditor has possession of the load. The timeline marks a red line for In Dispute status.

Dispute in Timeline

9. Now, to withdraw the dispute, click on the Withdraw Dispute button.
10. A Withdraw Dispute window appears on the screen with the details of the raised dispute.

Withdraw Dispute Button on the Details page

11. Now, provide the reason for the dispute withdrawal in the Dispute Details text box.

Withdraw Dispute Window

12. Next, click on the Withdraw button to withdraw the existing dispute.

Resolve Dispute

1. Log in to the DL Freight account using valid Auditor login credentials.
2. Click on the Business Workflows icon from the Navigation Panel.

Business Workflows

3. Select a workflow that has Disputes Raised.

Select Workflow

4. In the workflow page, select the shipment that contains Dispute raised.

Select Shipment

5. Click on the View details icon.

View Shipment details

6. Click Resolve Dispute.

Resolve Dispute

7. A Resolve dispute sidebar appears. Check the dispute details.

Dispute Details

8. Now go to the shipment details page, enter the dispute keyword in the search bar and verify the dispute details.

Search Dispute

9. If there are any changes go to shipment listing page, click on the edit icon of the shipment.

Edit Shipment

10. An Update sidebar appears, enter the details and click Update.

Update

11. Now, go to the shipment details page and click Resolve Dispute.

Resolve Dispute

12. Now, Resolve Dispute page appears, enter Dispute Details, and click Resolve.

Resolve

Auto-Dispute

1. Log in to the DL Freight account using valid Operator login credentials.
2. Click on the Business Workflows from the Navigation Panel.

Business Workflow

3. Next, select the required business workflow from the Business Workflows  page.
4. Find the required load.
5. Click on the Edit icon present in the Actions column.

Edit Icon

6. An Update screen appears, click Configure Sequence tab.

Configure Sequence tab

7. Select any node and click the Settings icon.

Settings

8. The node’s settings page appears, go to the Automation tab.

Automation tab

9. Now, enable Auto-dispute, Select Attribute, and enter the attribute value.
10. Click on Update to update the information.

Auto-Dispute Enable

When an invoice matches the Auto Dispute value, then a dispute is raised automatically.

Auto-Dispute Withdrawal

Another feature that complements the auto-dispute feature is auto-dispute withdrawal.

The auto-dispute will be withdrawn if the system is refreshed after any backend process and the attribute with the dispute value is updated with a non-dispute value.