Reversals

This service raises a reversal request by the end-user and approves/rejects the reversal request by both admin and platform admin.

The Admin has the choice to accept or reject the request. If the admin accepts the request, then the transaction is reverted and if the admin does not accept the transaction, then it is not reverted.

Click on the Reversals tab from the navigation panel.

Reversals tab

The Reversals screen is displayed where all the list of reversals requests made by the mobile users are displayed. A Reversal request is against a transfer request.

Users can use different columns like Reversal ID, Reversal From, Sender, Receiver, Amount, FIAT Tokens, Requested Date, Updated Date, Transaction ID, Action.

Reversals list page

For every Reversal request, we assign a Reversal ID.
The users who have raised a reversal request are listed in the Reversal From column.
The sender and receiver columns display the Sender and Receiver details.
The Amount requested for reversal is display amount column.

Select the transfer transaction to raise a Reversal request.

Click on the Approve icon in the action column to approve the request. On clicking the Approve icon by the platform admin, the requested amount is reverted back.

Approve icon

Click on the Reject icon in the actions column to reject the request.

Reject icon

What's Next