• 01 Jun 2022
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Résumé de l’article

Submitting a Layover Claim

How to add a Layover claim in the DL

To submit a Layover claim on DL Freight™, begin by clicking on the Down arrow to the right of the Layover claim tile on the Update sidebar. There are a few data fields that are mandatory to enter.
Follow the numbered circles on the screenshot as a guide:

  1. Once the Layover claim dropdown expands, select, and add the route number. (1)
  2. Add in a comment to help explain the reason for the claim in the Additional Layover Comment text field. (2)
  3. Then, add the number of layover days in the # of Lay days claimed (days) field. (3)

The number of days field only accepts whole numbers as a part of the business rule. Carriers can submit only one layover claim on a specific Load ID.

DLT _logan_pdf-11.png

Data fields for Layover claim

  1. Finally, add the Layover Reason by clicking the down arrow. (4)
  2. Upon clicking the down arrow, a dropdown list appears with three predefined options, i.e.
    a. Store refusal
    b. Store inventory
    c. Weather

DLT _logan_pdf-12.png

Layover Reason dropdown options

  1. Select the appropriate reason for raising the claim by clicking on the relevant option. Note that there can only be one reason for a layover. You describe more about the reason in the Additional Layover Comment text field. (2)
  2. Once the details are added, click on the Update button to submit the layover claim for the load.

To check the status of the claim, click here.

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