Demurrage

Understanding the process for claiming Demurrage

The updated DL Freight Demurrage claims process for Outbound loads has the following features: 

1. Carriers will no longer submit Demurrage Accessorial cases for a Load ID via email, they will be submitted through the DL Freight platform. 
2. All necessary stop information for the location carriers will be claiming demurrage on a shipment will be pre-populated.  Carriers will just need to add the Arrival date, the Trailer empty date, and the chargeable DEM days. 
3. Carriers will not need to worry about adding the approved accessorial claim to your invoice, the system will automatically add the approved charge to your invoice, directly.

The improved Demurrage claim process

Here are the new request and approval processes for the demurrage accessorial.

Initiating the Demurrage claim

When you receive a word from Walmart that your trailer can be picked up, submit a Demurrage Accessorial Claim for Load ID.

1. Log in to the DL Freight account.

2. Click on the Business Workflows page from the Navigation Pane on the left-hand side of the screen.

3. Next, select the required business workflow from the Business Workflows page.

Workflows Tab

4. Find the required load from the Load Listing page.

5. Click on the pen-like icon on the right-hand side of the load under the Actions column.

Edit Button on Load list page

6. Upon clicking the Edit button, the Update load sidebar appears on the screen.

7. Scroll down to the Demurrage claim section and click on the down arrow to expand.

Demurrage Claim Dropdown on Update sidebar

8. Enter the following values into the claim window.

1. You need to enter your Trailer’s arrival date into the Arrival_date field.
2. Enter your trailer’s empty date into the Trailer_empty_date field.
3. Enter the number of chargeable demurrage days for which you are placing the claim in the DEM unit (Days) field.
4. Click on Update to submit the claim after filling in all the required fields.

Data fields for Demurrage Claim

Viewing the status of your claim

1. Log in to your DL Freight account.
2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
3. Next, select the required business workflow and click on the page-like icon present in the Actions column.
4. You can check on the addition of the accessorial charges by locating the Accessorial charges section on the Load Details page.

Accessorial charges on the Load Details page

Viewing the Approved Charge on your Invoice

If approved, two updates are made to the shipment automatically.

• The carrier’s billable Accessorial charge and details are added in the Smart Contract logs section.
• The approved amount and incident # are added in the Smart Contract calculations section.

1. Log in to your DL Freight account.

2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

3. Next, select the required business workflow and click on the paper-like icon present in the Actions column.

4. From the Load Details page, view the calculated charge amount to be billed in the Accessorial charges section, under Accessorial_DEM_charge.

Accessorial charges section

5. Further, you can check the details of your demurrage claim in the Accessorial unit section. Click on the View Table link to view the details of the demurrage accessorial.

Accessorial unit section on the Load Details page

6. The view table link displays the number of accessorial units and the NOC ticket number associated with the claim.

Accessorial_DEM Table

7. View the approval for the Accessorial claim by clicking the VIEW TABLE link beside Source_2_NOC in the Smart contract logs section.

Smart contract logs on Load Details page

8. You can see the approval information on DL Freight, including the approved incident number.

Source_2_NOC Table showcasing DEM charge

9. The approved values appear in the Smart contract calculations table, and you will see that Walmart is expecting:

1. The approved Demurrage charges.
2. The Auto dispute feature is set to “N”

Smart contract calculations table on Load Details page

Your invoice subtotal and other related elements of the invoice, such as taxes, will be updated accordingly.