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    Delay Notification – LSS
    • 01 Sep 2022
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    Delay Notification – LSS

    • Mis à jour le 01 Sep 2022
    • 7 Minutes à lire
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    Résumé de l’article

    Carriers can generate real-time email notifications to stores or other recipients, report/edit store delivery delays in real-time, and automatically alert the Logistics Store Support (LSS) team and other Walmart Transportation teams, minimizing the need for human inputs. The LSS & Walmart Transportation teams can create/modify delays reported by carriers.

    Submit Delay Notification

    1. Log in to your DL Freight™ account.
    2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
    3. Select the required Business Workflow.

    Picture1.png

    Business Workflow - Shipment

    1. Select the required load from the Load Listing page.

    Picture2.png

    Load Listing Page

    1. Click on the View Details icon on the right side of the screen to view the load details.

    Picture3.png

    Load Listing Page - View Details

    1. Upon clicking the View Details icon, the Load Details Listing page is displayed, click on the Update button at the top right of the screen.

    Picture4.png

    Load Detail Listing Page - Update

    1. An Update sidebar appears on the screen.
    2. In the Delay Notification section, click on the down arrow to expand.

    Picture5.png

    Update Sidebar – Delay Notification

    1. Fill in the following mandatory fields into the Delay_notification window:

      1. Select the Original ETA and New ETA from the calendar
      2. Enter the Route No
      3. Select the Delay_Code_Reason_Cause from the drop-down
      4. Enter the Store causing delay_1/2/3 (Required if there is more than 1 store responsible for the delay)

    For example, there are total 4 stops under specific Load ID. In case, if the Carrier faces a delay at Stop #2 then only store #2 will be responsible for the delay and details of this store will be filled in the Store_causing_delay section.

    • Create two delay notifications --> for Stop #3 and Stop #4. Add the stop location ID of store causing delay in Store Causing Delay 1 column.
    1. After filling all the required fields, click the Update button at the bottom right of the screen to submit the delay notification claim.

    Picture6.png

    Update Sidebar – Delay Notification fields

    Once the claim is submitted, Original ETA cannot be changed or revised, and the store will receive email notification about the delay.

    1. There can be more than 1 stop.
    2. All load & store details for each stop will be prepopulated and are non-editable.
    3. Once a delay is created, a Salesforce case will be created with a case number & all further updates on the delay are captured under the same number.

    Picture7.png

    Email Notification

    Update Attributes (New ETA, Delay Code/Reason/Cause, Route No, Freight type, Store_Causing_Delay1/2/3)

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

    2. Select the required Business Workflow.

    Picture8.png

    Business Workflow - Shipment

    1. Select the required load from the Load Listing page.

    Picture9.png

    Load Listing Page

    1. Click on the View Details icon on the right side of the screen to view the load details.

    Picture10.png

    Load Listing Page - View Details

    1. Click on the Update button at the top right of the screen.

    Picture11.png

    Load Detail Listing Page – Update

    1. An Update sidebar appears on the screen listing all the claims.
    2. In the Delay_notification section, click on the down arrow to expand.
    3. Select field (for example, New ETA from the calendar) if required.

    Picture12.png

    Update Sidebar – New ETA

    1. After filling all the required fields, click on the Update button to submit the update for Delay Notification.

    Picture13.png

    Load Detail Listing Page – Update

    1. LSS and Transportation teams can update fields in Delay Notification under Carrier Shipment workflows.

    If a New ETA provided by the Carrier is expired, an email reminder will be sent every 15-minute to the Carrier to update NEW ETA or add Delivery ATA.

    Picture14.png

    Delivery Notification - NEW ETA or add Delivery ATA

    Add Delivery ATA

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

    2. Select the required Business Workflow.

    Picture15.png

    Business Workflow - Shipment

    1. Select the required load from the Load Listing page.

    Picture16.png

    Load Listing Page

    1. Click on the View Details icon on the right side of the screen to view the load details.

    Picture17.png

    Load Listing Page - View Details

    1. Click on the Update button at the top right of the screen.

    Picture18.png

    Load Detail Listing Page - Update

    1. An Update sidebar appears on the screen listing all the claims.
    2. In the Delay Notification section, click on the down arrow to expand.
    3. Update Delivery ATA.

    Picture19.png

    Update Sidebar – Delivery ATA

    1. After Delivery ATA is updated, click on the Update button to add a delivery ATA.

    Picture20.png

    Load Detail Listing Page - Update

    Once Delivery ATA is submitted, the Walmart Transportation team will have seven days to review the reported Delay Notification by updating the following attributes:

    1. Delay Code_Reason_Cause
    2. Add Comments (if any)

    Update Delay

    1. Once Delivery ATA is provided, Walmart Transportation team can update delay in the Dispute Delay Notification workflow.
    2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
    3. Select the required Business Workflow.

    Trans team has only seven days to update the delay in the Dispute Delay Notification workflow.

    Picture21.png

    Business Workflow – Dispute Delay Notification

    1. Select the required delay from the Load Listing page based on LOAD ID or Carrier SCAC.

    Delay-LSS-delay-code.png

    Load Listing page - Select delay

    1. Click on the View Details icon on the right side of the screen to view the load details.

    Picture22.png

    Load Listing Page - View Details

    1. Click on the Update button at the top right of the screen.

    Picture23.png

    Load Detail Listing Page - Update

    1. Walmart Transportation team can update two fields under Delay Information:
      1. Select the Trans_Team_Delay_Code_Reason_Cause from the drop-down list.
      2. Enter Comments (if any).

    Picture24.png

    Update Sidebar – Fields

    If the Walmart Transportation team does not update Delay details within seven days once the Delivery ATA is provided, then the Delay Notification process is finished.

    1. After filling the required fields, click on the Update button to update a delay.

    Picture20.png

    Load Detail Listing Page - Update

    Raise Dispute by Carriers

    Once the Walmart Transportation team submits updates, Carrier has 24 hours to raise dispute. If no dispute is raised within 24 hours, Delay notification process will be finished.

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
    2. Select the required Business Workflow.

    Picture25.png

    Business Workflow - Shipment

    1. Select the required load from the Load Listing page.

    Picture26.png

    Load Listing Page

    1. Click on the View Details icon on the right side of the screen to view the load details.

    Picture27.png

    Load Listing Page - View Details

    1. Click on the Dispute button at the top right of the screen.

    Picture28.png

    Load Detail Listing Page - Dispute

    1. A Dispute sidebar appears on the screen listing all the claims.
    2. Add comments in the Dispute Details box and click on the Raise button to raise a dispute.

    Once the Dispute is raised by Carriers, dispute will be sent to LSS Associates to resolve. After the Dispute is resolved by LSS Associates, Delay Notification process will be finished.

    Picture29.png

    Raise Dispute

    Resolve Dispute by LSS Team

    1. Once the carrier raises a Dispute on Delay, the LSS team with the Auditor role can access DL Freight™ to resolve the dispute.

    2. Click on View Details icon to review Carriers’ dispute details and updates made by Walmart Transportation team.

    Picture30.png

    Load Listing Page – View Details

    1. Review the delay details and click on Resolve Dispute button.

    Picture31.png

    Load Detail Listing Page – Resolve Dispute

    1. A Resolve Dispute sidebar appears on the screen.

    2. Enter comments in the Dispute details box and click on Resolve button to resolve the dispute.

    Picture32.png

    Resolve Dispute Sidebar – Comments

    1. Once the Dispute is resolved by the LSS team (Auditor), the Delay notification process is completed.

    Manual Delay Creation

    In DL Freight under carrier shipment workflow, the Carrier can access the LOAD ID, but can't view it for reporting delays. The enhanced functionality (Manual Delay Creation) enables the Carrier to report a delay without a LOAD ID.

    Create a Manual Delay

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
    2. Select the required Business Workflow.

    Picture33.png

    Business Workflow – Manual Delay Creation

    1. Click on Create at the top-right side of the screen to create a delay report.

    This workflow is used only if LOAD ID is not present in the Carrier Shipment workflow.

    Picture34.png

    Load Listing Page – Create

    1. A Create sidebar appears on the screen.

    Picture356.png

    Manual Delay Creation – Create Sidebar

    1. Fill in the following mandatory fields into the create window:
    • Enter the Load Carrier SCAC
    • Select the New ETA and Original ETA from the calendar
    • Enter the Load ID, Route no. and Trailer ID
    • Select the MDC_Origin DC (for example, 6002 WCL Mississauga) from the drop-down
    • Select the MDC_Destination store info (for example, 1000 Milton) from the drop-down
    • Select the MDC_Load_Commodity (for example, HDVC, FDD, F, etc.)
    • Select the MDC_Delay_Code_Reason_Cause (for example, Store_Prior Store_Offloading) from the drop-down
    • Select the MDC_Store_causing_delay from the drop-down

    This field is mandatory only if the following delay_code_reason_cause is selected:

    1. Store_Prior Store_Offloading
    2. Store_Prior Store_Temp Integrity
    3. Store_Prior Store_Staffing

    Comments field is optional for carrier to provide more info on delay.

    Picture357.png

    Create Sidebar – Fields

    1. Upon entering the details, click Save button on the bottom right of the screen to submit a claim.

    Picture358.png

    Create Fields - Save

    Once you create a manual delay, it cannot be updated. Check the Manual Delay Creation section to create it again.

    1. Once the LOAD ID is submitted via the Manual Delay Creation process, it reflects in the Carrier Shipment Workflow, then the carrier must add delay information according to the Submit Delay Notification process.

    2. The LSS & Walmart Transportation team can access all the delays created under the Manual Delay Creation workflow.

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