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    Delay Notification - Carriers
    • 30 Nov 2022
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    Delay Notification - Carriers

    • Mis à jour le 30 Nov 2022
    • 7 Minutes à lire
    • Impression
    • Sombre
      Lumière
    • PDF
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    Résumé de l’article

    Important!
    Carriers will need to submit their delay into DL Freight 1.0, but also contact LSS via e-mail at csc6002@wal-mart.com or by Phone at Phone – 1 866 787 5783 for processes that require LSS support or other information such as Temperature Issues, Store Refusal, Accidents, and Seal Breach.

    Carriers can generate real-time email notifications to stores or other recipients while reporting/editing store delivery delays in real-time and automatically notifying the Logistics Store Support (LSS) team and other Walmart Canada teams, minimizing the human inputs.

    Submit Delay Notification

    1. Log in to your DL Freight™ account.

    2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

    3. Select the required Business Workflow.

    Delay Notification_01

    Business Workflows

    1. Select the required load from the Load Listing page.

    Delay Notification_02_updated

    Load Listing Page

    1. Click on the View Details button on the right side of the screen to view the load details.

    Delay Notification_03

    Load Listing Page - View Details

    1. Upon clicking the View Details button, the Load Details Listing page is displayed. Click on the Update button at the top right of the screen.

    Delay Notification_04

    Load Detail Listing Page - Update button

    1. An Update sidebar appears on the screen.

    2. Scroll down to the Delay Notification section and click on the down arrow to expand.

    Delay Notification_05

    Update Sidebar – Delay Notification

    1. Fill in the following mandatory fields into the delay notification window:
    • Select the Original ETA and New ETA from the calendar.
    • Enter the Route Number (If the carrier does not have a Route Number information, '0' must be added to the column).
    • Select the Delay_Code_Reason_Cause from the dropdown.
    • Enter the Store Causing Delay_1/2/3 (Required if there is more than 1 stop affected by delay).

    Example, there are total 4 stops under specific Load ID. In case, if the Carrier faces a delay issue at Stop #2.

    Create 2 delay notification --> for Stop #3 and Stop #4. Add a stop location ID of store causing delay in “Store Causing Delay 1” column

    1. After filling all the required fields, click the Update button at the bottom right of the screen to submit the claim.

    Delay Notification_06

    Update Sidebar – Delay Notification fields

    Once submitted, Original ETA cannot be changed or revised and the store will receive email notification about the delay.

    1. There can be more than 1 stop
    2. All load & stop details for each stop will be prepopulated and is non-editable.

    Delay Notification_07

    Email notification

    Update New ETA

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
    2. Select the required Business Workflow.

    Delay Notification_08

    Business Workflows

    1. Select the required load from the Load Listing page.

    Delay Notification_09

    Load Listing Page

    1. Click on the View Details button on the right side of the screen to view the load details.

    Delay Notification_10

    Load Listing Page - View Details

    1. Click on the Update button at the top right of the screen.

    Delay Notification_11

    Load Detail Listing Page - Update button

    1. An Update sidebar appears on the screen listing all the claims.

    2. Scroll to the Delay Notification section and click on the down arrow to expand.

    3. Select a New ETA from the calendar, if required.

    Delay Notification_12

    Update Sidebar – New ETA

    1. After filling all the required fields, click on the Update button to submit the update for Delay Notification.

    Delay Notification_13

    Load Detail Listing Page – Update

    If New ETA provided by carrier is elapsed, there will be an email reminder sent every 15 minute to the Carrier to update NEW ETA or add Delivery ATA.

    Delay Notification_14_updated

    Add Delivery ATA

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

    2. Select the required Business Workflow.

    Delay Notification_15

    Business Workflows

    1. Select the required load from the Load Listing page.

    Delay Notification_02_updated

    Load Listing Page

    1. Click on the View Details button on the right side of the screen to view the load details.

    Delay Notification_17

    Load Listing Page - View Details

    1. Click on the Update button at the top right of the screen.

    Delay Notification_18

    Load Detail Listing Page - Update

    1. An Update sidebar appears on the screen listing all the claims.

    2. Scroll to the Delay Notification section and click on the down arrow to expand.

    3. Update Delivery ATA

    Delay Notification_19

    Update Sidebar – Delivery ATA

    1. After filling all the required fields, click on the Update button to add a delivery ATA.

    Delay Notification_20

    Load Detail Listing Page - Update

    Once Delivery ATA is submitted, Walmart Trans team will have 7 days to review reported Delay Notification by updating the following attributes:

    a. Delay Code_Reason_Cause
    b. Add Comments (if any)

    Raise Dispute

    Once the Trans team submits updates, Carrier has 24 hours to raise dispute. If no dispute is raised within 24 hours, Delay notification process will be finished.

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

    2. Select the required Business Workflow.

    Delay Notification_21

    Business Workflows

    1. Select the required load from the Load Listing page.

    Delay Notification_02_updated

    Load Listing Page

    1. Click on the View Details button on the right side of the screen to view the load details.

    Delay Notification_23

    Load Listing Page - View Details

    1. Click on the Dispute button at the top right of the screen.

    Delay Notification_24

    Load Detail Listing Page - Dispute

    1. A Dispute sidebar appears on the screen listing all the claims

    2. Add comments in the Dispute Details box and click on the Raise button to raise a dispute.

    Once the Dispute is raised by Carriers, dispute will be sent to LSS Associates for resolving. After the Dispute is resolved by LSS Associates, Delay Notification process will be finished.

    Delay Notification_25

    Raise Dispute

    Manual Delay Creation

    In DL Freight under carrier shipment workflow, the Carrier can access the LOAD ID, but can't view it for reporting delays. The enhanced functionality (Manual Delay Creation) enables the Carrier to report a delay without a LOAD ID.

    Create a Manual Delay

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
    2. Select the required Business Workflow.

    DN_1

    Business Workflow – Manual Delay Creation

    1. Click on Create at the top right side of the screen to submit a delay.

    This workflow is used only if LOAD ID is not present in the Carrier Shipment workflow.

    DN_51

    Load Listing Page – Create

    1. A Create sidebar appears on the screen.

    DN_4

    Manual Delay Creation – Create Sidebar

    1. Fill in the following mandatory fields into the create window:
    • Enter the Load Carrier SCAC.
    • Select the New ETA and Original ETA from the calendar.
    • Enter the Load ID, Route no and Trailer ID.
    • Select the MDC_Origin DC (for example, 6002 WCL Mississauga) from the drop-down.
    • Select the MDC_Destination à STORE info (for example, 1000 Milton) from the drop-down.
    • Select the MDC_Load_Commodity (for example, HDVC, FDD, F, etc.)
    • Select the MDC_Delay_Code_Reason_Cause (for example, Store_Prior Store_Offloading) from the drop-down.
    • Select the MDC_Store_causing_delay from the drop-down.

    This field is mandatory only if the following delay_code_reason_cause is selected:

    • Store_Prior Store_Offloading
    • Store_Prior Store_Temp Integrity
    • Store_Prior Store_Staffing

    Comments field is optional for carrier to provide more info on delay.

    DN_4 - fields

    Create Sidebar – Fields

    1. Upon entering the details, click SAVE on the bottom right of the screen to submit a claim.

    DN_4 - save

    Create Fields - Save

    Once you create a manual delay, it cannot be updated. Check the Manual Delay Creation section to create it again.

    1. Once the LOAD ID is submitted via the Manual Delay Creation process, it reflects in the Carrier Shipment Workflow, then the carrier must add delay information according to the Submit Delay Notification process.

    Quick Edit

    Quick Edit feature is used to Edit/update delays quickly.

    Below are the steps to be followed:

    1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

    2. Select the required Business Workflow.
      QE1

    3. Select the DN Carrier tab from the load listing page.
      quick edit 1

    Location Listing Page - Select DN Carrier tab

    1. Now, select the required load from the load listing page.
      QE3

    Location Listing Page - Select Load

    1. Click on the Edit button on the right side of the screen to edit the load details.
      QE4

    Location Listing Page - Edit

    1. Upon clicking the edit button, the Load window expands on the load listing page.
      QE5

    Load Listing Page - Load Expand

    1. Now, click on the Delay Notification dropdown and Edit/update required details in the respective fields.
      QE6

    Load Listing Page - Edit/update Load Details

    1. Fill in the following mandatory fields into the Delay notification dropdown:
    • Select the Original ETA and New ETA from the calendar.
    • Select Delivery ATA (only once a delay is created)
    • Enter the Route Number (If the carrier does not have Route Number information, '0' must be added to the column).
    • Select the Delay_Code_Reason_Cause from the drop-down.
    • Enter the Store Causing Delay_1/2/3 (Required only if “Store_Prior Store_Offloading/Temp Integrity/Staffing” codes are selected).

    Note: “Comments” attribute is optional for carrier if it is required to make additional notes during delay edit/update.

    1. After filling in all the required fields, click on the Update button to submit the details for Delay Notification.
      quick edit 4

    Load Details Listing Page - Update

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