Credit Note
- 10 Apr 2023
- 1 Minute à lire
- Impression
- SombreLumière
- PDF
Credit Note
- Mis à jour le 10 Apr 2023
- 1 Minute à lire
- Impression
- SombreLumière
- PDF
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Credit note is the amount of total overcharges inculcated in an invoice raised by the carrier.
View Credit Note
- Login to your DL Freight™ eCommerce participant account.
- Click on the Business Workflows page from the left Navigation Panel.
- Select the required Business Workflow.
Business Workflow – Credit Note
- Select the required Carrier credit note from the Instance listing page.
Instance Listing page
- Click on View Details icon at the right side of the screen to view the credit note details.
Instance Listing page - View Details
- Next, the Instance Details page appears. View the credit note details and status under the credit note section.
Instance Details page – Credit Note details
Retailer Auditor
Retailer Auditor login into the DL Freight™ eCommerce platform to view the Credit Note Workflow and if there is any Dispute raised. Auditor is responsible for negotiating the credit note amount and editing the subtotal amount in credit note after a mutual agreement with carrier.
Once carrier and Auditor agrees on an amount, an auditor edits the credit note subtotal and sends back to the carrier. Carrier again investigates the credit note with revived values and sends the credit note for settlement to the Retailer SAP system.
- Login to the eCommerce account on DL Freight to view the Dispute Raised.
Business workflows – Dispute Raised
Instance Details page – Auditor
Auditor can make all the overcharged amount to 0 (zero) if he/she feels that the overly charged amount is not valid even after a discussion with the carrier.
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