IB Accessorial Claims
- 23 Aug 2022
- 8 Minutes to read
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IB Accessorial Claims
- Updated on 23 Aug 2022
- 8 Minutes to read
- Print
- DarkLight
- PDF
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Accessorials are services performed for an additional charge.
Types of Accessorial Claims:
- Extra Off Route Miles (XORM)
- Wait Time
- Redelivery
- VOR/TONU
- Miscellaneous
Adding Accessorial Claims
Extra Off Route Miles (XORM)
Extra Off Route Miles (XORM) is a charge that a carrier may submit and is not covered under the Off-Route Miles (ORM) charge that DL Freight™ automatically calculates based on Load information.
Log in to the DL Freight™ account.
Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
Select the required Business Workflow.
Business Workflows
- Select the required load from the Load Listing page.
Load Listing Page
- Click on the View Details icon on the right side of the screen to view the load details.
Load Listing Page - View Details
- Click on the Update button at the top right of the screen.
Load Detail Listing Page - Update
An Update sidebar appears on the screen listing all the claims.
Scroll down to the XORM_claim section and click on the down arrow to expand.
Update Sidebar - XORM Claim
- Fill in the following mandatory fields into the claim window:
Enter the XORM_Miles(mi)
Select the XORM_Reason from the drop-down list
Add an Additional_XORM_Comment.
Update Sidebar - XORM_claim Fields
- After filling all the required fields, click the Update button at the bottom right of the screen to submit the claim.
Once submitted, the XORM_claim cannot be changed or revised. The XORM_claim may be subject to manual assessment by Walmart Canada associates, depending on the number of miles being claimed.
Update - XORM_Claim
View or download the Quick Reference Guide for IB Extra Off Route Miles (XORM) Claim
Wait Time
A wait time claim (WTG) is a charge that a carrier may submit when a carrier’s driver is made to wait at a location, which is automatically calculated based on arrival and departure time.
Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
Select the required Business Workflow.
Business Workflows
- Select the required load from the Load Listing page.
Load Listing Page
- Click on the View Details icon on the right side of the screen to view the load details.
Load Listing Page - View Details
- Click on the Update button at the top right of the screen.
Load Detail listing page - Update
An Update sidebar appears on the screen listing all the claims.
Scroll down to the Wait Time claim section and click on the down arrow to expand.
Update Sidebar – Wait Time Claim
- Fill in the following mandatory fields into the claim window by selecting the Arrival_time & Departure_time time from the calendar.
Update Sidebar – Wait Claim Fields
- Once the details are added, click on the Update button to submit the Wait Time claim for the load.
Update - Wait Time Claim
View or download the Quick Reference Guide for IB Wait Time Claim
Redelivery
Redelivery (RCL) is a charge that a carrier may submit when a carrier's driver is told at a location to redeliver the load at a later time.
Click on the Business Workflows tab from the Navigation Panel on the left hand-side of the screen.
Select the required Business Workflow.
Business Workflows
- Select the required load from the Load Listing page.
Load Listing Page
- Click on the View Details icon on the right side of the screen to view the load details.
Load Listing Page - View Details
- Click on the Update button at the top right of the screen.
Load Detail Listing Page - Update button
An Update sidebar appears on the screen listing all the claims.
Scroll down to the RCL_claim section and click on the down arrow to expand.
Update Sidebar - Redelivery Claim
Update Sidebar - Redelivery Claim Fields
Fill in the following mandatory fields into the claim window.
1. Upon clicking the RCL_Reason, a drop-down list appears with two predefined options, i.e.
a. Weather
b. DC Refusal
2. Select the appropriate reason for raising the claim by clicking on the relevant option.
There can only be one reason for redelivery. Describe more about the reason in the Additional Redelivery Comment text field.
RCL Reason Dropdown
3. Then, add the number of RCL miles travelled for the redelivery.
The distance in miles accepts decimal values to two places. The decimal input beyond two places is rounded off as a part of the business rule. Carriers can submit only one redelivery claim on a specific Load ID.
4. Once the details are added, click on the Update button to submit the redelivery claim for the load.
Update - RCL Claim
View or download the Quick Reference Guide for IB Redelivery Claim
VOR/TONU
The VOR (Vehicle Ordered and Not Used) claim is also known as TONU (Truck Ordered and Not Used), and is a charge that a carrier may submit if a carrier's trailer is not used at a particular location.
Click on the Business Workflows tab from the Navigation Panel on the left-hand side of the screen.
Select the required Business Workflow.
Business Workflows
- Select the required load from the Load Listing page.
Load listing page
- Click on the View Details icon on the right side of the screen to view the load details.
Load Listing Page - View Details
- Click on the Update button at the top right of the screen.
Load Detail Listing Page - Update button
An Update sidebar appears on the screen listing all the claims.
Scroll down to the VOR/TONU claim section and click on the down arrow to expand.
Update Sidebar – VOR/TONU Claim
VOR/TONU claims for IB loads can be made at the stop-level.
VOR/TONU claims are only allowed for pickup locations where WMC has changed the stop_type_code to a value of ""TONU"". If the value of ""TONU"" is not present, the system will not allow a VOR/TONU claim until Walmart updates the value.
Update Sidebar - VOR/TONU Claim Field
Fill in the following mandatory fields into the claim window.
Select the VOR_reason from the drop-down list.
Upon clicking the down arrow, a drop-down list appears with three predefined options, i.e.
- Load Cancelled
- Load Not Ready
- Load picked up by another carrier
VOR/TONU Claim – Reason Drop-down
c. Enter the Number of VOR Miles.
The distance in miles accepts values to two decimal places. The decimal input beyond two places is rounded off as a part of the business rule.
d. Add a comment to explain the reason for the claim in the Additional VOR Comment text field.
There can only be one reason for VOR. Describe more about the reason in the Additional VOR Comment text field.
- Once the details are added, click on the Update button to submit the VOR/TONU claim for the load.
Update - VOR/TONU Claim
View or download the Quick Reference Guide for IB VOR/TONU Claim
Miscellaneous
Miscellaneous (MISC) is a charge that a carrier may submit for various reasons after a load shipment has been completed.
Click on the Business Workflows tab from the Navigation Panel on the left-hand side of the screen.
Select the required Business Workflow.
Business Workflows
- Select the required load from the Load Listing page.
Load Listing Page
- Click on the View Details icon on the right side of the screen to view the load details.
Load Listing Page - View Details
- Click on the Update button at the top right of the screen.
Load Detail Listing Page - Update button
An Update sidebar appears on the screen listing all the claims.
Scroll down to the MISC_claim section and click on the down arrow to expand.
Update Sidebar - MISC Claim
- Once the MISC_claim dropdown expands, six grey boxes are seen, each of which has a different type of predefined MISC Reason.
A load can have more than one type of MISC_claim, and the final claim amount is a sum of all the added charges.
- The miscellaneous reasons are listed below:
a. IB – Border Crossing
b. IB – Border Inspection
c. IB – Barge/Ferry Fees
d. IB – Re-route
e. IB – In bond
f. IB – Additional Stop Charge
The MISC_claim can be submitted using one of the six options. All MISC Reasons for claims have the same data fields - MISC Reason text & MISC Charge Amount.
Choose a miscellaneous charge with the required MISC Reason.
Add the MISC_charge_amount($) in the MISC_claim data field.
The claim amount accepts values to two decimal places because the amount field is a currency data type. ($)
- Add a miscellaneous description to explain the reason for the claim in the MISC_reason text field.
Update Sidebar - MISC Claim Fields
- Upon entering the details, click on the Update button to submit the miscellaneous claims for the load.
Update - MISC Claim
View or download the Quick Reference Guide for IB Miscellaneous Claim
View the Status of Accessorial Claims
The status update on the submitted claim will typically take 1 to 15 minutes. Approval is fast, but not instantaneous.
On the Load Details listing page, locate the Accessorial claim section.
Click on the VIEW TABLE link next to the type of claim.
Load Details listing page - Accessorial claim
- Upon clicking the VIEW TABLE link, view the status of the accessorial claim.
Load Details listing page - Accessorial claim status
View Approval of the Accessorial Claims
On the Load Details listing page, locate the Accessorial claim section.
Click on the VIEW TABLE link.
Load Detail Listing page – View Table
- Upon clicking the VIEW TABLE link, a new screen appears; view the approval of the claim status under the Accessorial Case Status column.
The following example illustrates the approved XORM_claim status, but the steps are similar to other Accessorial claim workflows.
XORM - Claim Status Approved
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